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Group Service Associate

2 months ago

Metairie, Louisiana, United States Benson Enterprises Full time
About the Role

We are seeking a highly organized and detail-oriented Group Service Associate to join our team at Benson Enterprises. As a Group Service Associate, you will play a critical role in coordinating and executing group sales and service programs, events, and initiatives.

Key Responsibilities
  • Assist the Ticket Sales Team with group touch point process
  • Answer incoming service calls and respond to client inquiries
  • Attend select client meetings to convey service-related information
  • Assist with prospecting for Account Executive sales efforts
  • Provide input on service components and execution of new group program development
  • Assist and execute Group Department Events
  • Create service recaps of each event
  • Maintain accurate records and ensure the group GL is staffed and covered
  • Oversee and create promotional material
  • Perform other duties as assigned by the Group Sales and Service Manager
Game Day Responsibilities
  • Execute group Fan Experience Package and additional assets
  • Perform other duties as determined by the Group Sales and Service Manager
Requirements
  • At least 1 year of service experience, preferably in the sports or entertainment industry
  • Excellent verbal and written communication skills
  • Proficient with Microsoft Office (Word, Excel, and PowerPoint)
  • Proficient with Microsoft CRM and SRO (preferred)
  • Flexibility to work extended and/or irregular hours, including nights, weekends, and holidays, as required
What We Offer
  • Medical Insurance Options
  • 401K Program with Company Contribution
  • Paid Holidays
  • Wellness Program and Gym Membership