Store Operations Manager
4 weeks ago
Key Responsibilities:
- Manage daily retail operations, oversee staff, and maintain inventory levels.
- Ensure adequate staffing to fulfill customer needs effectively.
- Recruit, train, and inspire employees to achieve their best performance.
- Exhibit leadership qualities and foster a collaborative work environment by setting high standards and demonstrating exemplary behavior.
- Introduce new product offerings and devise strategies for their promotion to customers.
- Engage with the community to enhance store visibility and reputation.
- Maintain the safety and security of the store, documenting any incidents appropriately.
- Guarantee exceptional customer service by creating a welcoming atmosphere, greeting every customer, and upholding high service standards.
- Analyze business trends and implement strategies to optimize sales and achieve set objectives.
- Manage shrinkage, operational costs, and payroll effectively.
- Ensure optimal merchandise levels, appropriate product placement, and appealing displays across all departments.
- Conduct competitive analysis and report findings; collaborate with supervisors for necessary pricing adjustments.
- Review sales trends and propose changes to enhance performance and meet targets.
- Ensure adherence to company policies and procedures through regular evaluations and audits.
- Continuously assess performance issues and actively seek potential management candidates.
- Guide and mentor store management in all operational aspects; oversee training for all store personnel.
- Perform additional duties as assigned by management.
- Ability to process transactions and manage inventory through computer systems and point-of-sale registers.
- Effective communication skills with both staff and customers.
- Proficient in reading, counting, and writing to complete necessary documentation accurately.
- Ability to access all areas of the store, including sales floor, stockroom, and checkout areas.
- Capable of operating all equipment required for store operations.
- Ability to climb ladders safely.
- Ability to lift or move merchandise weighing up to 50 pounds throughout the store.
- Willingness to work flexible hours to manage store operations.
- Stand and/or walk for the duration of the shift.
- Occasionally lift and/or carry items weighing up to 30 pounds from ground to overhead for up to 30 minutes.
- Occasionally lift and/or carry items weighing up to 60 pounds from ground to waist level as needed.
- Occasionally lift and/or carry items weighing up to 50 pounds from ground to waist level for up to 30 minutes.
- Occasionally bend at the waist with some twisting for up to one hour.
- Occasionally grasp, reach, and manipulate objects with hands for up to 4 hours.
- Occasionally climb a ladder to store or retrieve materials, or to place/remove signage.
We are an equal opportunity employer and welcome all qualified applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EOE/Minority/Female/Veteran/Disabled
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