Field Service Representative

5 days ago


Scottsdale, Arizona, United States Carlisle Corporation Full time
Job Summary

This role is responsible for providing exceptional field service to the customer base in support of the sales effort. The successful candidate will be responsible for promoting, demonstrating, and training on various roofing systems, products, and accessories.

Key Responsibilities
  • Inspect and schedule completed product installations, ensuring quality installations of Carlisle Architectural Metals (CAM) products.
  • Conduct job site visits (JSVs) on systems being installed, providing technical assistance and ensuring compliance with project specifications and warranty requirements.
  • Complete and submit forms, letters, and reports via electronic means, including standard forms utilized by CCM.
  • Provide telephone assistance for technical questions presented by product installers, answering calls from outside parties regarding project specifications and warranty requirements.
  • Schedule training programs and physically complete product and accessory installation work, ensuring full working knowledge of specs and details.
  • Mentor and train newly hired Field Service Representatives, completing FSR Trainee Report Cards and reviewing with trainees.
  • Investigate minor warranty claims, determining root cause and completing standard investigation reports.
Requirements
  • Essential Full Performance Knowledge: Drexel Metals products and uses, Petersen Aluminum products and uses, company policies and procedures, department policies and procedures, safety requirements, general roofing, construction, principles, and practices, tolerances for products, details, and design, hand and power tools, driving laws, and company organ.
Competencies
  • Teamwork: Builds trust with others by encouraging open dialogue and collaboration.
  • Managing Change: Able to keep on track despite difficulties or barriers that may be encountered.
  • Continuous Improvement: Retains a mindset of always striving to make things better.
  • Customer Focus: Listens to understand the needs of customers (internal and external).
  • Continuous Learning: Understands individual strengths and opportunity areas and seeks development opportunities.
  • Drive for Results: Always has a sense of urgency to solve problems with actions.
Personal Protective Equipment (PPE) Used
  • PPE is required for this position; the necessary PPE will be provided.

Carlisle Corporation is an equal opportunity employer and welcomes applications from diverse candidates.



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