Customer Service Representative

5 days ago


Scottsdale, Arizona, United States Tri Pointe Homes Holdings, Inc. Full time
Customer Care Representative

Tri Pointe Homes is committed to delivering exceptional customer experiences. We are seeking a skilled and enthusiastic Customer Care Representative to join our team.

Key Responsibilities:
  • Respond to homeowner inquiries in a timely and professional manner, addressing warranty-related issues and providing accurate information.
  • Conduct thorough assessments of service requests to determine coverage and scope of work.
  • Build strong relationships with homeowners, trade partners, and internal teams to ensure seamless communication and resolution of issues.
  • Perform quality control inspections and homeowner orientations to ensure high-quality workmanship.
  • Manage warranty costs, negotiate with trade partners, and track expenditures in accordance with company policies.
  • Collaborate with sales and construction teams to deliver quality new homes and maintain model homes in excellent condition.
  • Update customer care databases and IT systems with accurate information and schedules.
  • Perform minor home repairs, adjustments, and modifications as needed.
Requirements:
  • High school diploma or equivalent required.
  • Minimum 3 months of experience in home construction, customer care, or a related field.
  • Valid driver's license required.

Tri Pointe Homes is an equal opportunity employer and is committed to fostering an inclusive work environment. We strive to provide opportunities for growth and development for all employees.



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