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Customer Service Representative

2 months ago

Simi Valley, California, United States ResourceMFG Full time

Job Title: Customer Relations

Job Summary:

We are seeking a dedicated Customer Relations professional to build and maintain strong relationships with our clients at ResourceMFG. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities:

  • Customer Service: Handle customer inquiries and resolve complaints in a timely and professional manner.
  • Relationship Building: Develop and maintain strong relationships with our customers to increase customer satisfaction and loyalty.
  • Product Promotion: Promote additional products and services to our customers to increase sales and revenue.
  • Account Management: Process forms, applications, and requests from customers in a timely and efficient manner.
  • Communication: Communicate effectively with internal departments to ensure seamless customer service and support.
  • Inventory Management: Track inventory to ensure timely order fulfillment and minimize stockouts.
  • Reporting: Provide regular updates to clients on the status of their orders and any issues that may arise.

Requirements:

  • Experience: 2 years of experience in business-to-business customer service.
  • Call Center Experience: Experience working in a call center environment.
  • Communication Skills: Excellent oral and written communication skills.
  • Organizational Skills: Strong organizational skills to manage multiple customer accounts and priorities.
  • Technical Skills: Proficiency in MS Outlook, Word, and Excel.
  • Language Skills: Fluency in English; Spanish language skills preferred.

Benefits:

  • Competitive Pay: Competitive pay based on experience.
  • Safe Work Environment: Safe and clean work environment.
  • On-the-Job Training: On-the-job training to ensure success in the role.
  • Benefits Package: IRA and Health benefits.
  • Professional Development: Free online education to enhance skills and knowledge.
  • Support: Support from a dedicated recruiter to ensure a smooth onboarding process.