Customer Service Representative

2 weeks ago

Clarksdale MS USA, United States Mississippi Employer Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Mississippi Employer. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and courteous manner, and maintaining accurate records of customer interactions.

Key Responsibilities
  • Respond to customer inquiries and resolve issues via phone, email, or in-person
  • Process customer complaints and concerns in a professional and empathetic manner
  • Compile and analyze customer feedback to identify trends and areas for improvement
  • Collaborate with internal teams to resolve complex customer issues
  • Maintain accurate records of customer interactions and update customer information as necessary
Requirements
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Basic computer skills and proficiency in Microsoft Office
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to make a real difference in the lives of our customers

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