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Hospitality Service Representative

2 months ago


Colorado Springs, Colorado, United States Drury Hotels Full time

Hospitality Service Representative

Overview:

At Drury Hotels, we pride ourselves on creating a welcoming atmosphere for our guests. As a Hospitality Service Representative, you will play a crucial role in ensuring our guests feel at home and receive exceptional service.

Key Responsibilities:

  • Deliver outstanding service to all guests and potential guests in a friendly and professional manner.
  • Perform Front Desk operations, including check-ins and check-outs, while promoting our hotel programs.
  • Maintain accurate guest records and handle cash transactions with precision.
  • Monitor guest satisfaction and resolve any issues that may arise.
  • Assist with breakfast setup and service, including food preparation and cleaning duties.
  • Support the team by stepping into roles such as Hot Breakfast Host/Hostess or Bartender as needed.

Qualifications:

We are looking for individuals who possess:

  • Strong communication skills in English, both written and verbal.
  • A warm and friendly demeanor to engage with the public.
  • Attention to detail and the ability to manage multiple tasks efficiently.
  • Knowledge of hotel policies and procedures.
  • Basic math skills for handling cash and operating office equipment.
  • The capability to work independently as scheduled.

Compensation and Benefits:

Drury Hotels offers competitive compensation, with a base rate starting at $14.50/hr, and potential for higher pay based on experience. Our comprehensive benefits package includes:

  • Paid time off
  • Medical, dental, and vision insurance options
  • Short-term disability and life insurance plans
  • Eligibility for a discretionary quarterly service bonus

Join Our Team:

Become a part of the Drury Hotels family, where we strive to provide our guests with more than just a place to stay. We are committed to excellence in hospitality and look forward to welcoming you to our team.