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Hospitality Service Representative
2 months ago
Hospitality Service Representative
Overview:
At Drury Hotels, we pride ourselves on creating a welcoming atmosphere for our guests. As a Hospitality Service Representative, you will play a crucial role in ensuring our guests feel at home and receive exceptional service.
Key Responsibilities:
- Deliver outstanding service to all guests and potential guests in a friendly and professional manner.
- Perform Front Desk operations, including check-ins and check-outs, while promoting our hotel programs.
- Maintain accurate guest records and handle cash transactions with precision.
- Monitor guest satisfaction and resolve any issues that may arise.
- Assist with breakfast setup and service, including food preparation and cleaning duties.
- Support the team by stepping into roles such as Hot Breakfast Host/Hostess or Bartender as needed.
Qualifications:
We are looking for individuals who possess:
- Strong communication skills in English, both written and verbal.
- A warm and friendly demeanor to engage with the public.
- Attention to detail and the ability to manage multiple tasks efficiently.
- Knowledge of hotel policies and procedures.
- Basic math skills for handling cash and operating office equipment.
- The capability to work independently as scheduled.
Compensation and Benefits:
Drury Hotels offers competitive compensation, with a base rate starting at $14.50/hr, and potential for higher pay based on experience. Our comprehensive benefits package includes:
- Paid time off
- Medical, dental, and vision insurance options
- Short-term disability and life insurance plans
- Eligibility for a discretionary quarterly service bonus
Join Our Team:
Become a part of the Drury Hotels family, where we strive to provide our guests with more than just a place to stay. We are committed to excellence in hospitality and look forward to welcoming you to our team.