Night Service Representative

3 weeks ago


Colorado Springs, Colorado, United States Extended Stay America Full time
Job Title: Night Service Representative

Join our team as a Night Service Representative at Extended Stay America. As a key member of our overnight team, you will be responsible for providing exceptional service to our guests during their stay.

Job Summary:

The Night Service Representative is responsible for responding to guest needs and ensuring a smooth and enjoyable stay for our guests. This includes handling guest key or access issues, noise complaints, emergencies, and limited after-hours check-ins.

Key Responsibilities:
  • Respond to guest needs and resolve issues in a timely and professional manner
  • Manage hotel keys and access, ensuring security and accuracy
  • Perform bookkeeping activities, including logging events and running reports
  • Maintain proficiency in hotel computer and software systems
  • Respond to emergency situations and communicate with first responders as necessary
Requirements:
  • Ability to read and interpret documents, including safety rules and operating instructions
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office Suite and hotel PMS system
  • Ability to add, subtract, multiply, and divide in all units of measure
Benefits:
  • Competitive wages
  • Great working environment
  • Employee recognition programs
  • Vision insurance
  • 401(k) savings plan
  • Employee assistance program (EAP)

We offer a great opportunity to live onsite and be part of a dynamic team. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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