Call Center Representative
4 hours ago
We are seeking a highly skilled and compassionate Call Center Representative to join our team at Advantia Health. As a key member of our customer service team, you will be responsible for providing exceptional patient experiences through timely and accurate scheduling, registration, and account management.
Key Responsibilities- Deliver outstanding customer service by greeting and assisting patients on the phone, scheduling appointments, and maintaining accurate records and accounts.
- Welcoming patients and visitors on the phone, serving as the first point of contact between the patient and our practice.
- Performing all registration and verification for new patients, and updating registration information for established patients.
- Effectively handling patient situations, including upset or dissatisfied customers, and collaborating with other teams to resolve customer needs efficiently and effectively.
- Optimizing patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone, following established guidelines.
- Providing comfort and reassurance to patients by anticipating their anxieties, answering their questions, and maintaining a welcoming reception area.
- Ensuring revenue growth by recording and updating financial information, and collecting patient charges.
- High school diploma or equivalent required; Associate's degree preferred.
- Minimum two years of experience in a medical or clinical office setting.
- Experience with EMR, computerized scheduling, and registration systems, including Athena, Greenway, and Phreesia.
- Able to occasionally travel during the work week.
- Health, dental, and vision insurance.
- Health Savings Account (HSA) and Flexible Savings Account (FSA) option.
- 401k Retirement Plan with company-provided match after one year of employment.
- Life and disability insurances.
- Paid holidays and PTO.
- Compensation range: $19.00-$23.00 per hour.
Please note that compensation is based on years of experience.
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