Bilingual Contact Center Representative

3 weeks ago


ValdeReuil, Normandie, United States Truliant Federal Credit Union Full time

At Truliant Federal Credit Union, we're committed to improving lives by putting our members first. As a Bilingual Contact Center Representative, you'll play a vital role in delivering exceptional service and straightforward financial solutions to our member-owners.

Key Responsibilities:

  • Respond to member inquiries, including calls, texts, chats, and emails, while providing outstanding service that exceeds our members' expectations.
  • Recognize and respond to member relationship opportunities using a consultative service and sales approach, promoting Truliant products and services tailored to member needs.
  • Meet/exceed all key contact center performance metrics daily, weekly, and monthly.
  • Display exceptional member relation skills internally and externally, handling issues at the point of contact, utilizing good follow-through, and remaining professional.

Requirements:

  • Must be fluent in Spanish.
  • Must be flexible to assist members with various needs in different capacities throughout the day.
  • Must have a sound understanding of standard concepts, practices, procedures, regulations, and compliance within the financial services environment.
  • Must have superior interpersonal and coaching skills, ability to get along with diverse personalities, tactful, mature, flexible, compassionate.
  • Must have excellent communication skills in English, both verbal and written.

Benefits:

  • No-cost employee Medical, dental, vision coverage.
  • Prescription benefits (including mail order).
  • Paid holidays and Paid Time Off (PTO).
  • 401(k) plan with contribution matching.
  • Paid community involvement volunteer hours.
  • Paid group life Insurance.
  • Teammate loan discounts.
  • Tuition reimbursement.
  • Short and long-term disability.
  • Health & Wellness program.
  • Teledoc (physician video conferencing).
  • Onsite fitness facilities or health club reimbursement.
  • Employee Assistance Program (EAP).
  • Medical flexible spending account.
  • Dependent care flexible spending account.


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