Bilingual Contact Center Representative
3 weeks ago
At Truliant Federal Credit Union, we're committed to improving lives by putting our members first. As a Bilingual Contact Center Representative, you'll play a vital role in delivering exceptional service and straightforward financial solutions to our member-owners.
Key Responsibilities:
- Respond to member inquiries, including calls, texts, chats, and emails, while providing outstanding service that exceeds our members' expectations.
- Recognize and respond to member relationship opportunities using a consultative service and sales approach, promoting Truliant products and services tailored to member needs.
- Meet/exceed all key contact center performance metrics daily, weekly, and monthly.
- Display exceptional member relation skills internally and externally, handling issues at the point of contact, utilizing good follow-through, and remaining professional.
Requirements:
- Must be fluent in Spanish.
- Must be flexible to assist members with various needs in different capacities throughout the day.
- Must have a sound understanding of standard concepts, practices, procedures, regulations, and compliance within the financial services environment.
- Must have superior interpersonal and coaching skills, ability to get along with diverse personalities, tactful, mature, flexible, compassionate.
- Must have excellent communication skills in English, both verbal and written.
Benefits:
- No-cost employee Medical, dental, vision coverage.
- Prescription benefits (including mail order).
- Paid holidays and Paid Time Off (PTO).
- 401(k) plan with contribution matching.
- Paid community involvement volunteer hours.
- Paid group life Insurance.
- Teammate loan discounts.
- Tuition reimbursement.
- Short and long-term disability.
- Health & Wellness program.
- Teledoc (physician video conferencing).
- Onsite fitness facilities or health club reimbursement.
- Employee Assistance Program (EAP).
- Medical flexible spending account.
- Dependent care flexible spending account.
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