Customer Solutions Account Manager

15 hours ago


Carson City, Nevada, United States DMF Lighting Full time
Job Title: Customer Solutions Account Manager

DMF Lighting is seeking a highly skilled Customer Solutions Account Manager to join our team. As a key member of our sales organization, you will work closely with customers and outside sales teams to provide exceptional customer service and drive sales growth.

Key Responsibilities:

  • Develop and maintain strong relationships with customers and sales teams to ensure seamless communication and collaboration.
  • Provide technical guidance and support to customers on DMF Lighting products and solutions.
  • Work with cross-functional teams to resolve customer issues and improve overall customer experience.
  • Identify and assess customer needs to drive sales growth and customer satisfaction.
  • Manage and execute customer orders from quote creation to PO processing.
  • Investigate and resolve customer complaints and issues in a timely and professional manner.
  • Develop and implement continuous improvement solutions to drive efficiency and effectiveness in our sales organization.

Requirements:

  • 5-8 years of service-related employment experience, such as retail or hospitality.
  • Demonstrated technical aptitude and proficiency in administrative procedures.
  • Excellent written and verbal communication skills, with a proven track record of customer communication.
  • Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines.
  • Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.

About DMF Lighting:

DMF Lighting is a leading manufacturer of residential and commercial downlighting solutions. We are committed to delivering high-quality products and exceptional customer service. Our team is passionate about innovation and customer satisfaction, and we are seeking like-minded individuals to join our team.

Equal Opportunity Employer:

DMF Lighting is an equal opportunity employer and welcomes applications from diverse candidates.



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