Client Service Representative

6 days ago

Irvine, California, United States Banfield Full time
About This Role

We are seeking a highly skilled and dedicated Client Service Coordinator to join our team at Banfield. As a Client Service Coordinator, you will play a critical role in delivering exceptional client care and ensuring the smooth operation of our hospital.

Key Responsibilities
  • Client Recruitment and Retention
    • Actively promote hospital services to attract new clients and grow our client base.
    • Develop and implement strategies to retain existing clients and encourage repeat business.
  • Client Experience
    • Provide professional, efficient, and exceptional service to clients at all times.
    • Ensure that clients and their pets feel welcome and comfortable in our hospital.
    • Educate clients about our hospital services, including Optimum Wellness Plans and preventative care.
  • Operational Support
    • Assist with the intake and processing of new clients, including completing documentation and entering pet information into our system.
    • Manage the flow of clients and pets through the hospital to ensure maximum productivity and efficiency.
  • Financial Management
    • Maintain accurate financial records and balances.
    • Ensure that all financial transactions are processed in a timely and accurate manner.
Requirements

To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be highly organized and able to multitask with ease.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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