Healthcare Customer Service Specialist

2 weeks ago


Fremont, California, United States PhyNet Dermatology LLC Full time

SUMMARY:


As a Patient Care Liaison, your primary responsibility will be to facilitate patient registration, manage appointment scheduling, and effectively triage clinical inquiries across various practices and facilities.

This role will require presence in multiple office locations.

KEY RESPONSIBILITIES:
To excel in this position, an individual must fulfill each key responsibility effectively, with or without reasonable accommodations.
- Welcome patients, ensuring accurate registration and scheduling.
- Assess and direct clinical inquiries appropriately.
- Aid patients in completing necessary documentation.
- Keep the workspace and waiting area organized and tidy.
- Elevate questions or issues to the relevant resources as necessary.
- Achieve departmental productivity benchmarks.
- Maintain knowledge of billing processes to assist healthcare providers and staff.
- Understand the services offered by practitioners and their respective locations.
- Input referral details as needed.
- Organize and retrieve medical records as required.
- Exhibit consistent and reliable attendance.
- Perform additional tasks as assigned.

QUALIFICATIONS:
High school diploma or equivalent required. Clinical experience is essential.

Capability to request payment from patients at the time of service. Proficient in navigating multiple software systems simultaneously.

Familiarity with Microsoft Office Suite is necessary.

PHYSICAL AND MENTAL REQUIREMENTS:


The physical and mental demands outlined here are representative of those that must be met by an employee to successfully execute the essential functions of this role.

Reasonable accommodations may be provided to enable individuals with disabilities to fulfill the essential job responsibilities.

While performing the duties of this position, the employee may occasionally be required to stand, walk, sit for extended periods, use hands for various tasks, reach with hands and arms, climb stairs, and perform other physical activities. The employee must occasionally lift, push, pull, or move up to 20 pounds. Repetitive upper body motion is required for prolonged computer use.

Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


WORK ENVIRONMENT:
This position is conducted in a well-lit, ventilated, and climate-controlled office setting equipped with standard office machinery; some equipment may contain moving mechanical parts.
The noise level in the work environment is typical for an office and/or medical clinic setting.

COMPENSATION:
$23-$26/hr

NOTE:

This job description may not encompass all duties assigned to the employee and may be revised by the department supervisor based on operational needs.



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