Insurance Customer Service Associate

3 weeks ago


Phoenix, Arizona, United States Nanette Mcclelland-Miller - State Farm Agent Full time
Company Overview

Nanette McClelland-Miller - State Farm Agent is a leading insurance agency that values exceptional customer service and community involvement.

Salary

The estimated salary for this position is $45,000 - $65,000 per year, based on industry standards and location.

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our policyholders by answering questions and assisting with requests. You'll be responsible for resolving billing issues, submitting changes on policies, and making policy recommendations.

You will also review a customer's policy and direct calls to sales agents when a policy needs to be initiated. We are committed to delivering a high level of service to our customers and strive to build long-term relationships with them.

Required Skills and Qualifications
  • Possess a Property and Casualty state insurance license
  • Obtain an agreement with State Farm within the first two weeks of employment by completing all State Farm training
  • If not already licensed with Life and Health, initiate process within 60 days
  • Prior insurance experience is preferred but not required
Benefits
  • Simple IRA with company match
  • Salary plus commission/bonus
  • Health benefits
  • Paid time off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my agency
Responsibilities:
  1. Build personalized relationships with clients
  2. Answer incoming calls, texts, and emails
  3. Keep a professional appearance and friendly attitude
  4. Pivot to other lines of insurance by recommending available products
  5. Ask for referrals and reviews
  6. Conduct policy reviews
  7. Note every communication with clients in ECRM
  8. Directing clients to a sales representative when a policy needs to be initiated


  • Phoenix, Arizona, United States State Farm Insurance Full time

    State Farm Insurance is currently seeking an Insurance Customer Service Representative to join their team. This role offers a competitive salary of $45,000 - $60,000 per year, depending on experience.About the JobIn this role, you will be responsible for providing exceptional customer service by addressing customer concerns and resolving problems in a...


  • Phoenix, Arizona, United States Londen Insurance Group Full time

    Key ResponsibilitiesOur Phone Verification Associate will:Communicate effectively with agents and clients via phoneAnalyze callers' questions and provide knowledge-based resolutionsWork in an above-average paced environment with attention to detail and strong notating skillsIf you are a motivated and customer-focused individual with excellent communication...


  • Phoenix, Arizona, United States Farmers Insurance Full time

    Job OverviewWe are seeking a skilled Insurance Customer Experience Specialist to join our team. In this role, you will be responsible for delivering exceptional customer experiences, resolving issues, and building strong relationships with our policyholders.The ideal candidate will have a passion for customer service, excellent communication skills, and the...


  • Phoenix, Arizona, United States Londen Insurance Group Full time

    We are looking for a talented Business Development Representative to join our sales team. In this role, you will be responsible for identifying new business opportunities and building relationships with key decision-makers.**Key Responsibilities:**Conduct market research and analysis to identify potential sales targetsDevelop and implement targeted sales...


  • Phoenix, Arizona, United States Farmers Insurance Full time

    We are seeking an Insurance Sales and Service Expert to join our team at Farmers Insurance. As a key member of our customer service team, you will work to deliver exceptional customer experiences by resolving customer inquiries and issues related to our products or services.Main Responsibilities:Verify contact information with every customerReview renewal...


  • Phoenix, Arizona, United States Londen Companies - Insurance Full time

    Company OverviewLonden Companies - Insurance is a privately held, family-owned company with over 58 years of experience in the insurance industry. We prioritize good people doing good work, creating a positive and supportive environment for our associates.Job DescriptionWe are seeking a dedicated customer-focused individual to join our team as a Customer...


  • Phoenix, Arizona, United States Adecco US, Inc. Full time

    Adecco US, Inc. is partnering with a top client to find a skilled Customer Service Representative.About the RoleThis position will play a critical role in supporting hourly and daily quality management across corporate and catering programs. You will be responsible for executing and providing feedback on standard operating procedures, mastering internal...


  • Phoenix, Arizona, United States Sauced and Loaded Chicken Wings Full time

    Job TitleCustomer Service Associate at Sauced and Loaded Chicken WingsWe are seeking a Customer Service Associate to join our team at Sauced and Loaded Chicken Wings in the Phoenix Metropolitan area. As a Customer Service Associate, you will be responsible for managing all monetary exchanges, serving as a liaison between customers and staff, and maintaining...


  • Phoenix, Arizona, United States Perun HR Full time

    About Perun HRPerun HR is a remote-friendly company offering competitive salaries to its employees. The estimated salary for this position in Arizona is around $35,000 per year.Job DescriptionWe are seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer service through...


  • Phoenix, Arizona, United States Hertz Full time

    Job SummaryWe are seeking a highly motivated Customer Service Associate to join our team at Hertz. As a key member of our staff, you will be responsible for providing exceptional customer service, resolving issues promptly, and maintaining a positive experience for all guests.About UsHertz is one of the largest worldwide airport general use vehicle rental...


  • Phoenix, Arizona, United States Londen Insurance Group Full time

    About the RoleWe are looking for a highly motivated Insurance Claims Associate to join our team in Phoenix, Arizona. The successful candidate will have excellent communication and organizational skills, with the ability to work well under pressure and prioritize tasks effectively.Key Responsibilities:Distribute claims documents to processors in a timely...


  • Phoenix, Arizona, United States Farmers Insurance Full time

    **Job Overview**We are seeking a highly skilled Customer Service Professional to join our team at Farmers Insurance. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences by responding to customer inquiries, resolving issues, and providing support with basic underwriting guidelines, policies, and marketing...


  • Phoenix, Arizona, United States State Farm Insurance Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Office Representative to join our team at State Farm Insurance. This is a full-time position that offers a competitive salary of $45,000 - $65,000 per year, depending on experience.About the RoleAs an Office Representative, you will be responsible for providing exceptional customer service by...


  • Phoenix, Arizona, United States Farmers Insurance Full time

    Job OverviewWe are seeking a highly skilled Customer Service and Sales Representative to join our team at Farmers Insurance. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through timely responses to inquiries and resolution of issues related to our products and services.Your primary goal...


  • Phoenix, Arizona, United States AYALA INSURANCE SERVICE LLC Full time

    Company OverviewAyala Insurance Service LLC is a reputable insurance company that offers a range of personal and commercial insurance products. Our team is dedicated to providing exceptional customer service and building long-lasting relationships with our clients.


  • Phoenix, Arizona, United States NY Pizza Department Full time

    **Job Summary**We are seeking a motivated and customer-focused individual to join our team as a Customer Service Associate at the NY Pizza Department. This role involves providing exceptional service to customers, operating cash registers, and maintaining a clean and organized work environment.Main Responsibilities:Greet and assist customers in a friendly...


  • Phoenix, Arizona, United States Sam's Club Full time

    Role OverviewIn this exciting role, you will play a vital part in ensuring our members have an exceptional shopping experience. As a Customer Service Associate at Sam's Club, you will be the face of our organization, interacting with members daily to provide top-notch service.


  • Phoenix, Arizona, United States StaffMyAgency LLC Full time

    Job Summary: We are seeking a highly motivated Insurance Customer Service Representative to join our team at StaffMyAgency LLC. As a key member of our customer service department, you will play a vital role in delivering exceptional customer experiences by responding to inquiries, resolving issues, and providing timely solutions. Your strong communication...


  • Phoenix, Arizona, United States Domino's Pizza LLC Full time

    At Domino's Pizza LLC, we are looking for a highly motivated individual to join our team as a Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that every customer leaves with a positive experience. Your primary responsibilities will include greeting customers, taking...


  • Phoenix, Arizona, United States Flagship Restaurant Group Full time

    Flagship Restaurant Group: A Dynamic Dining ExperienceWe are seeking a skilled and enthusiastic Customer Service Associate to join our team at Flagship Restaurant Group. This exciting role offers the opportunity to work in a fast-paced, dynamic environment where you will be responsible for providing exceptional customer service, maintaining a clean and...