Customer Service Representative

15 hours ago


Phoenix, Arizona, United States State Farm Insurance Full time
Job Summary

We are seeking a highly skilled and customer-focused Office Representative to join our team at State Farm Insurance. This is a full-time position that offers a competitive salary of $45,000 - $65,000 per year, depending on experience.

About the Role

As an Office Representative, you will be responsible for providing exceptional customer service by answering inquiries and resolving issues. You will also process insurance policy changes and updates, handle incoming and outgoing phone calls, maintain accurate and organized customer files, prepare and process insurance quotes and applications, collaborate with team members to achieve office goals, promote and cross-sell insurance products and services, handle policy renewals and cancellations, assist with claims processing and follow-up, and maintain a professional and friendly demeanor at all times.

Key Responsibilities
  • Provide excellent customer service through phone, email, and in-person interactions
  • Process insurance policy changes and updates accurately and efficiently
  • Maintain accurate and organized customer files and records
  • Prepare and process insurance quotes and applications
  • Collaborate with team members to achieve office goals and objectives
  • Promote and cross-sell insurance products and services
  • Handle policy renewals and cancellations
  • Assist with claims processing and follow-up


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