Customer Service Representative

2 weeks ago


Jacksonville, Florida, United States Massage Envy Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate. As a Sales Associate, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and supporting clinic flow.

Key Responsibilities:

  • Provide outstanding customer service and help everyone feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach

What We Offer:

  • Competitive base pay of $13/hour plus bonuses and commissions
  • Paid time off for full-time employees
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A discounted massage, skincare, or stretch service each month
  • 40% off all products

Requirements:

  • Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Are critical thinkers with excellent math and computer skills and the ability to multitask
  • Have great people skills and can establish positive relationships with guests
  • Are supporters of total body care with a general knowledge of massage and skin care services

About Us:

At Massage Envy, we are committed to delivering an excellent experience and growing our member base to help more people on their wellness journey. We are a team of experienced professionals who share your passion for helping others.



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