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Customer Engagement Manager

2 months ago

San Diego, California, United States ClearDesk Full time

Company Overview

ClearDesk was established based on extensive experience in previous ventures focused on outsourcing exceptional talent from regions such as Colombia, India, and the Philippines. In today's digital age, we leverage high-speed internet and advanced technology to assemble a remarkable team from around the globe.

At ClearDesk, we manage the sourcing, recruitment, and oversight of our international talent as they collaborate with our clients. Our objective is to deliver outstanding service that surpasses expectations, and we take pride in our ability to align each client with the ideal talent tailored to their specific requirements.

Our Mission

At ClearDesk, we are dedicated to fostering success for our clients. Our mission is to assist organizations in constructing high-performing teams in the most economical manner, empowering them to excel in a competitive business environment. Furthermore, we are committed to aiding our remote talent in advancing their careers within exceptional teams while supporting their families.

We continually strive for growth and improvement by surrounding ourselves with top-tier talent. This culture of ongoing development allows us to enhance the service we provide to both our clients and team members. At ClearDesk, we believe that collective success is the ultimate goal.

Job Description

ClearDesk is looking for an in-office Client Success Specialist to join our expanding team. The Client Success division plays a crucial role in driving revenue retention and growth following the sale.

This position is fully office-based.

Core Responsibilities

  • Relationship Management: Cultivate and sustain robust, long-term relationships with clients by comprehending their business objectives and offering strategic advice, representing ClearDesk to our clients.
  • Churn Protection: Serve as a trusted change agent to assist clients in achieving optimal user adoption, ensuring the retention of ClearDesk services and mitigating churn risks by delivering ongoing and incremental value.
  • Customer Trusted Advisor: Develop and maintain trusted advisor relationships with key customer stakeholders and executive sponsors to create and implement a collaborative ClearDesk roadmap that delivers anticipated benefits and high return on investment.
  • Expansion: Identify avenues for account growth and collaborate closely with clients to influence and expedite expansions, while working internally with ClearDesk teams to provide timely recommendations and guidance.
  • Customer Advocacy: Represent the voice of the customer within the organization, offering feedback to sales, services, and recruitment teams to drive continuous enhancement.
  • Reporting: Track customer health metrics and key performance indicators (KPIs) to proactively address risks and opportunities, and provide monthly internal reports on customer health status, risks, and opportunities.
  • Cross-Functional Collaboration: Work in tandem with sales, recruitment, and support teams to ensure a seamless and exceptional customer experience.

Requirements

  • Bachelor's degree
  • 2 - 4 years of experience in Customer Success, Account Management, or a related field
  • Exceptional communication, presentation, and interpersonal skills
  • Analytical mindset with the ability to extract insights from customer data

Compensation and Benefits

  • Competitive Salary ($70K - $75K) + Commission (OTE $100K - $110K)
  • Full-time position
  • Health, dental, and vision insurance
  • Bonuses and incentives

Important Reminder: ClearDesk does not request any monetary payments or fees as part of our employment process. If you receive any payment requests, please disregard them and report to us immediately. For your security, ensure that all communications are conducted through official channels.