Customer Experience Ambassador

1 week ago


Greenbelt, Maryland, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Key Holder at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and ensuring the smooth operation of our store.

Key Responsibilities
  • Customer Experience: Greet every customer with a smile and use our F.A.S.T. service model to meet their needs. Engage in friendly conversation and ask open-ended questions to learn about customers' project needs.
  • Sales and Service: Process customer transactions efficiently and professionally, while maintaining a high level of productivity and attention to detail. Utilize product knowledge to drive sales and suggest services to customers.
  • Store Operations: Assist with opening and closing procedures, ensure store compliance, and maintain a clean and organized store environment. Collaborate with the Store Management team to identify opportunities to drive the business and increase sales/profit.
Requirements
  • High School Diploma or equivalent
  • 1+ years of supervisory experience in a customer-centric environment
  • Ability to work a flexible schedule, including days, evenings, weekends, and holidays
What We Offer
  • Competitive hourly rate
  • Opportunities for career growth and advancement
  • Team Member Discount
  • Tuition Reimbursement
  • Paid Time Off and Sick Time

JOANN is an Equal Employment Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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