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Customer Service Representative

2 months ago

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We are seeking a highly skilled and experienced Customer Service Representative/Dental Front Desk Staff to join our team at Elite Root Canal Specialties. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Responsibilities:

  • Administrative Support: Provide administrative support to our dental team, including maintenance of patient records, scheduling, and accounts receivable.
  • Patient Communication: Communicate effectively with patients, responding to their inquiries and concerns in a timely and professional manner.
  • Front Desk Operations: Manage the front desk operations, including maintaining the appearance and order of the dental office, and presenting financial treatment plan options to patients.
  • Recall and Recall System: Implement and maintain a recall and re-care system to ensure patients receive timely reminders and follow-up care.

Requirements:

  • Experience: 2+ years of experience in a customer service or front desk role in a medical or dental office.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Education: High school diploma or equivalent required.