• Engage with guests to build rapport and ensure a memorable dining experience.
• Anticipate and meet the needs of guests to exceed their expectations.
• Take food and beverage orders accurately and efficiently.
• Ensure prompt and quality service of food and beverages.
• Monitor guest satisfaction and respond promptly to any concerns.
• Stay up-to-date on menu items and make recommendations to guests.
• Follow all service style standards and company policies.
• Effectively use the POS system to manage orders and provide excellent service.

• Guest satisfaction scores
• Exercising standards of responsible service of alcohol
• Consistently meeting key responsibilities and accountabilities
• Service strength code rating meets/exceeds company standards
• Meeting all key metrics outlined on the myPerformance scorecard

• Ability to deliver plates and food, and clear tables
• Ability to lift up to 30 lbs.
• Ability to hear well in a loud environment
• Ability to dress neatly and be well-groomed in company-approved uniform
• Ability to operate the POS system, make change correctly, and process credit card transactions accurately
• Ability to respond calmly to angry guests and notify a manager
• Ability to read and write notes to hearing-impaired guests
• Ability to read menus to sight-impaired guests
• Ability to verbalize menu items clearly to guests
• Ability to read and write
• Ability to stand and walk during the entire shift
• Ability to reach, bend, stoop, and wipe counters/tables

Disclaimer: The content within this document represents the role of a TGI Fridays Inc. employee. Franchisees may include different or additional requirements. Please verify actual requirements during the interview.

PI