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Customer Service Representative

2 months ago

Greenbelt, Maryland, United States Holcim (US) Full time

About the Role:

The Customer Service Representative is responsible for delivering an exceptional customer experience that will allow the product line to capture value in the market. This role will face a variety of customer requests, including inquiries about pricing, product application advice, and delivery orders for next day. The successful candidate will be responsible for maintaining a high level of customer service by taking customer orders accurately and courteously to allow the Dispatcher to arrange for on-time delivery.

Key Responsibilities:

  • Provide sales support to current and new customers
  • Receive orders and schedule them properly
  • Give pricing for FOB customers
  • Record customer orders accurately through direct order entry into Command
  • Guide and recommend products for specific applications and ensure product availability
  • Work closely with Dispatchers to ensure customer commitments can be achieved
  • Record all changes requested by customer accurately and promptly in Command and advise the Dispatcher of such changes as soon as they have been recorded
  • Responsible for O2C efficiency through attention to detail timely correction to errors
  • Assist and participate in new initiatives and projects (keeping track of drivers allowed on a specific job site, calculate distribution KPIs)
  • Other duties as assigned

Requirements:

  • Education: Associate's degree or 1-3 years of equivalent experience
  • Additional Education Preferred: Bachelor's degree
  • Field of Study Preferred: Business
  • Required Work Experience: 1-3 years
  • Required Training/Certifications:
  • Licenses Preferred:
  • Required Computer and Software Skills: Command, Lotus Notes, Microsoft Office, Trimble, and Google Earth