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Patient Financial Services Representative
2 months ago
Cedars-Sinai is seeking a highly skilled Financial Care Specialist I - Patient Relations to join our Patient Financial Services team. As a key member of our team, you will be responsible for providing exceptional patient relations support, identifying and resolving customer inquiries, concerns, and issues, and ensuring timely and accurate account collection.
Key Responsibilities- Customer Service: Provide patient relations support, responding to customer inquiries, concerns, and issues in a timely and effective manner.
- Account Resolution: Identify, analyze, and resolve customer accounts, ensuring timely and accurate payment and resolution.
- Communication: Communicate effectively with patients, insurance companies, and other authorized third-party inquiries, including return of calls and research needed to bring account to final resolution.
- Payment Plans: Negotiate and document payment plans within established policies.
- Account Collection: Achieve timely and accurate account collection for hospital and professional services, responsible for initiating collection calls to patients and insurance companies to collect on unresolved accounts.
- Team Collaboration: Share knowledge, time, and expertise to assist other members of the team, ensuring practices and procedures are inclusive of interpersonal and cultural diversity.
- Education: High School Diploma/GED required, Associate's degree in business administration or a related major or college level courses in finance, business, or health insurance preferred.
- Experience: A minimum of 1 year of hospital billing or professional billing and/or Collection experience with customer service and call center experience required.
