Customer Service Representative

3 weeks ago


Montrose, Colorado, United States City of Montrose Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at the City of Montrose. As a key member of our finance department, you will be responsible for providing exceptional customer service to citizens, handling utility billing and collections, and assisting with various administrative tasks.

Key Responsibilities
  • Provide quality customer service to citizens via phone, email, and in-person
  • Process utility billing and collections, including initiating new customer accounts and preparing meter reading data
  • Assist with various administrative tasks, such as managing petty cash tickets and reimbursements
  • Act as lobby security to screen non-employee entrance to other areas of City Hall
  • Perform other duties as assigned
Requirements
  • High school diploma or general education degree
  • One year related experience and/or training in similar position in accounting and office systems
  • Ability to use general office equipment, including ten-key, telephone console type system, and two-way radio system
  • Strong customer service skills with the ability to remain calm in stressful situations
What We Offer
  • A competitive salary and benefits package
  • The opportunity to work in a dynamic and supportive team environment
  • Professional development opportunities


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