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Executive Director of Client Services
2 months ago
Everise is seeking a highly skilled and experienced Vice President - Client Services to join our team. As a key member of our leadership team, you will be responsible for driving client relations, operational effectiveness, and revenue generation.
Key Responsibilities:- Lead regional and/or teams to achieve client satisfaction and retention, expansion of services, and utilization of supplier networks.
- Establish and maintain client account plans, ensuring action steps are implemented to achieve results.
- Accountable for achieving designated goals and objectives in operational effectiveness, revenue generation, and other success factors.
- Proactively support client relationships, attending meetings and reviews as required, including providing support to Directors in account renegotiations.
- Establish and maintain long-term relationships with clients at a global strategic level.
- Identify and implement process improvements for operational effectiveness, client teams, and technology requirements.
- Create an environment for success through regular communication forums, including operational team meetings and strategic leadership meetings.
- Strong communication and negotiation skills.
- Ability to build relationships with clients, partners, and stakeholders at all levels.
- Align individual goals with organizational goals.
- Ability to manage multiple complex projects simultaneously.
- Highly responsive and solution-oriented mindset.
- Customer focus and good understanding of business cycles, budgeting, and financial management.
- Masters/Bachelor's Degree in Management, Business, or Marketing.
- 10-12 years of pertinent experience in Client Services/Account Management within the BPO/Contact Center/Customer Experience industry.
- Proven success in effectively managing client relationships and accounts within the Healthcare - Payer sector.
The anticipated base salary range for this remote position is between $160,000 - $200,000. Everise provides benefits including medical coverage, dental, vision, disability, 401k, and paid time off. Compensation may also include commission earnings and other benefit programs.
