Customer Experience Specialist

7 days ago


Southfield, Michigan, United States Michigan First Full time

We are seeking a charismatic and friendly Customer Experience Specialist to join our 24-hour Call Center team at Michigan First Credit Union.

About Us

Michigan First Credit Union is a trusted financial institution with over 90 years of experience, serving more than 160,000+ members across the state of Michigan. Our mission is to provide world-class service and personalized support to our members, helping them achieve their financial goals.

Job Summary

This role requires delivering exceptional customer service, providing solutions to complex issues, and working collaboratively as part of a dynamic team. If you're an outgoing, personable individual with strong communication skills and a passion for problem-solving, we encourage you to apply.

About the Role
  • Provide high-quality service to credit union members, addressing their inquiries and concerns in a timely and professional manner.
  • Serve as a representative of our brand, embodying our values of friendliness, professionalism, and dedication to excellence.
  • Utilize your analytical skills to identify and resolve complex issues, often requiring creative solutions.
Required Skills and Qualifications
  • Bachelor's degree in Business or a related field (or equivalent experience).
  • Previous retail/customer service experience, preferably in a call center environment.
  • Strong computer skills, including proficiency in Microsoft Office and other software applications.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
Benefits and Perks
  • A competitive salary of $25-$35 per hour, based on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) matching program.
  • Tuition reimbursement and professional development opportunities.
  • An on-site fitness center and wellness programs.
  • Access to a complimentary concierge service and discounts on loans and mortgages.

We are committed to creating a positive and inclusive work environment that fosters growth, learning, and teamwork. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, please submit your application today



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