Infrastructure Support Specialist

2 weeks ago


Melville, New York, United States Kedrion Biopharma Inc. Full time
About the Role

We are looking for a highly skilled IT System Administrator to join our team at Kedrion Biopharma Inc. in Melville. The successful candidate will provide technical support to end-users, ensure corporate infrastructure and security standards are maintained, and troubleshoot network, email, software, and system logs.

Main Responsibilities:

  • Manage and resolve Helpdesk tickets via ServiceDesk/Service Now in a timely manner.
  • Provide technical support to end-users onsite or via phone or email.
  • Maintain and support computer hardware, including deploying new computers and configuring user accounts in Active Directory.

The ideal candidate will have three plus years of hands-on experience in Helpdesk (L1, L2 & L3) and networking (Switching & VLAN Assignments). A Bachelor's degree in Computer Science, Information Systems, or a related discipline is required. Experience within the biotech or pharmaceutical industry and working knowledge of Good Manufacturing processes (GMP) and Computer Systems Validation (CSV) are preferred.

Salary: $70,000 - $90,000 per annum, based on relevant experience, education, and certifications.



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