Service Advisor

2 weeks ago

Lubbock, Texas, United States Auto Inc Full time

Job Title: Service Advisor

Job Summary:

We are seeking a highly skilled Service Advisor to join our team at Auto Inc. As a Service Advisor, you will be responsible for communicating with and assisting customers with their vehicle needs, ensuring that service on vehicles is completed efficiently and professionally.

Key Responsibilities:

* Greet customers in a timely, friendly, and professional manner
* Obtain current customer and vehicle data, making changes in the dealership system as needed
* Interview customers to determine the nature of their concerns and needs
* Perform vehicle walk-arounds with customers, looking for additional sales opportunities
* Thoroughly complete repair orders
* Communicate with customers by phone to schedule appointments and relay vehicle status updates
* Inspect repaired vehicles prior to delivery
* Maintain Customer Satisfaction Index standards
* Maintain individual performance standards
* Keep work areas clean and organized

Pre-Hire Requirements:

* Valid TX DL and acceptable driving record, acceptable background review, and negative drug screen

Education and Experience Required:

* High school diploma or the equivalent
* Basic math, reading, and writing skills
* Strong mental aptitude
* Strong verbal communication skills
* Strong personal initiative
* Ability to operate a standard transmission vehicle
* Ability to use a computer and 10-key calculator
* General knowledge of vehicle mechanical operations
* Ability to operate hand and power tools safely

Working Conditions:

* The employee will work indoors and outdoors in an autoshop environment
* Will be frequently rotating equipment, vehicles, elevators, lifts, tow-lines, etc.
* Will be exposed to fumes, chemicals, solvents, caustics, etc.
* Will be exposed to extreme temperatures

Note: This job description is intended to be an accurate reflection of the current job, but it is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. The company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.

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