Network Systems Administrator
3 weeks ago
Job Summary:
The Network Administrator will work closely with Customer Service teams and System Administrators to support customer networks for ScriptPro's pharmacy automation and pharmacy system products. This role involves configuring and remotely supporting network devices to company standards, including firewalls, routers, access points, and switches. The successful candidate will also work with onsite technicians and customers to troubleshoot network connectivity and performance issues.
Key Responsibilities:
- Assist with the support of networks for new and existing customers
- Implement and support various VPN connections with customers for remote access to customer systems
- Support multiple network configurations on customer systems
- Remotely support approved network hardware for connectivity at customer premises
- Remotely support wireless networks for customer systems
- Remotely support remote access connectivity to/from customer systems
- Provide technical documentation to other customer service and training groups for procedure/training development
- Work with customers and customer IT to resolve network problems via ticketing and phone system
Requirements:
- Bachelor's degree in a business technology or computer science discipline, or an equivalent combination of education and experience
- Fiber, iSCSI, L3 switch administration, L4 router administration, and firewall administration
- VM administration of vSphere or AHV
- Comprehensive understanding of TCP/IP and networking concepts (VLANs, protocols, topologies, cabling) specifically in MS Windows OS environments
- Advanced level of knowledge using industry best practices for installing, deploying, documenting, and troubleshooting network technologies
- Solid understanding of CISCO iOS, CISCO Nexus, and similar platforms
- Ability to support flexible schedules in support of 24x7 customers
Desired Attributes:
- Strong ability to thoroughly analyze and troubleshoot network issues
- Excellent organizational skills with the ability to prioritize multiple requests, manage multiple tasks, and manage time effectively
- High level of motivation, assertiveness, adaptability, and the enthusiasm to grow according to the demands of the position
- Excellent customer service skills and the ability to work toward a common goal
- Strong analytical skills, including a high level of attention to detail
- Ability to present technical ideas and issues utilizing visualization tools, such as Microsoft Visio and PowerPoint
- Excellent written and verbal communication skills
- Ability to prioritize multiple tasks and functions
Additional Favorable Qualifications:
- CCNA preferred
- Knowledge of Information Technology in Health Care
- Knowledge of network security technologies and vulnerability assessments
- Knowledge of Business Continuity and DR practices
Remote Work Requirements:
- Must have high-speed reliable internet access
- Must have a distraction-free home office workspace
- Must be willing to participate in video virtual meetings (camera on)
Working Conditions:
This position operates in an office environment. Routine use of standard office equipment is required. Must be able to use a computer for extended periods of time. Regularly required to sit, use hands and fingers, and expected to occasionally lift, stoop, bend, and reach. Ability to learn and solve practical problems and interpret a variety of instructions is required.
ScriptPro is an Equal Opportunity Employer Committed to a Diverse and Inclusive Workforce.
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