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Assistant Manager

2 months ago

Walnut Creek, California, United States Lush Handmade Cosmetics Full time
Job Title: Assistant Manager

We are seeking an experienced and motivated Assistant Manager to join our team at Lush Handmade Cosmetics. As an Assistant Manager, you will play a key role in supporting the Shop Manager in all business areas and will be responsible for leading a team of retail staff to deliver exceptional customer service and sales results.

Key Responsibilities:
  • Sales & Customer Experience:
    • Collaborate with your team to exceed daily sales goals and provide a unique and inclusive customer experience.
    • Educate customers and staff on our brand values and articulate our position on key issues such as animal testing, sustainability, and social responsibility.
    • Develop and maintain a deep understanding of our products and make informed recommendations to customers.
    • Drive sales results through strong business acumen and analytical skills.
  • Team Leadership:
    • Lead by example and provide coaching and feedback to your team to ensure they have the skills and knowledge to succeed.
    • Develop and implement plans to improve staff engagement, retention, and performance.
    • Support the growth and development of your team members through training and mentoring.
    • Recruit and select top-performing staff to join our team.
  • Operational Excellence:
    • Support the Shop Manager in maintaining a high level of operational excellence in all areas of the business.
    • Develop and implement plans to improve stock management, inventory control, and visual merchandising.
    • Ensure that all staff are trained and equipped to provide excellent customer service and sales results.
Requirements:
  • 1-3 years of experience in a retail management role.
  • Excellent communication, analytical, and problem-solving skills.
  • Strong customer service and sales skills.
  • Ability to work flexible hours, including evenings and weekends.
  • Knowledge of skincare, natural beauty, and ethical business practices.
Preferred Qualifications:
  • Experience with consultation-based customer service models.
  • Ability to develop and train staff through positive coaching and feedback.
  • Proficient in Excel and Microsoft Office.
  • Basic HR skills in hiring, scheduling, training, and performance management.
  • Experience in cross-cultural collaboration and DEIB or social justice training.