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Hotel Operations Manager
2 months ago
LUMA Hotel Times Square is seeking a highly skilled and experienced Hotel Operations Manager to join their team. As a key member of the hotel's management team, the successful candidate will be responsible for ensuring the smooth operation of the hotel's front desk and customer service functions.
Key Responsibilities- Monitor and direct the activities of the hotel to ensure the safety and well-being of guests and employees.
- Ensure all departments on PM and overnight shifts are running efficiently while maintaining a high level of service to guests.
- Provide excellent customer service at the front desk, from arrival to departure.
- Respond to guest needs, requests, and complaints in a timely and professional manner.
- Flexible schedule with open availability, including AM/PM shifts, weekdays, weekends, and holidays.
- Prior customer service experience is preferred.
- Competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
