Customer Service Lead

2 weeks ago


Rockwall, Texas, United States MOD Pizza Full time
MOD Pizza Restaurant Leadership Team

MOD Pizza is a company that makes pizzas to serve people, contributing to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve.

Key Responsibilities
  • Be an example of MOD values and behaviors, exemplifying a service mindset through effective leadership.
  • Help create a MOD vibe that our customers expect.
  • Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift.
  • Demonstrate, train, and coach Squad in all methods for accomplishing store tasks.
  • Demonstrate knowledge of all Operational Standards and resources.
  • Partner with General Manager to engage the board community of our restaurant.
Required Qualifications
  • Minimum of 1 year of customer service or restaurant leadership.
  • Experience successfully leading, coaching, training, and motivating front-line employees.
  • Ability to think strategically and act tactically.
  • Ability to stay calm and focused in busy restaurant operations.
  • Must be at least 18 years old.

At MOD, we believe in creating a world that works for and includes everyone. Explore your inner pizza enthusiast and feel right at home. Apply today to work in a restaurant that is a movement.



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