Hannaford To Go Department Leader

3 weeks ago


Ossipee, New Hampshire, United States Hannaford Supermarkets Full time
Job Summary

The Hannaford To Go Department Leader is responsible for overseeing the daily operations of the Hannaford To Go department, ensuring a seamless customer experience and driving business growth. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Lead the Hannaford To Go department in accordance with established standard practices and company policies.
  • Provide exceptional customer service and sales building, role-modeling high standards in customer interaction and sales techniques.
  • Maintain department conditions, including appearance, safety, sanitation, and food safety, at the highest level.
  • Accurately record and maintain department records, ensuring all yearly certifications are up to date.
  • Utilize company tools, such as financial reports, scheduling, productivity, ordering, and business information systems, to drive department performance.
  • Assist in creating and maintaining effective work schedules to meet customer service standards and associates' personal needs.
  • Delegate, assign, and follow up on tasks required for efficient department performance.
  • Provide real-time teaching on shopping or expediting process issues.
  • Provide feedback to Assistant Store Manager on associate performance or behavior issues.
  • Lead training and developing associates to meet department needs.
  • Maintain solid communication in the department and with store management.
  • Observe and follow all company policies, established standard practices, and legal requirements.
Requirements
  • Effective communication and customer service skills.
  • Ability to meet minimum age requirements to perform specific job functions.
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Demonstrated ability to perform the technical requirements for the Hannaford To Go Service.
  • A high school graduate or equivalent preferred.
Physical Requirements
  • Perform repetitive hand and arm motions while standing/walking during the majority of the shift.
  • Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.
  • Push or pull up to 75 pounds on occasion.
  • Work in and out of inclement weather when necessary.
  • Gather up to five shopping carts and push them to designated areas.
  • Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, shellfish, house plants/flowers, and household cleaners.
  • Have sufficient visual acuity to read the shopping device display screen as well as check identification cards, checks, invoices, and other written documents.


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