Front Desk Representative

22 hours ago


Ontario, California, United States Residence Inn Ontario Full time
Job Title:

Front Desk Representative

About the Role:

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Residence Inn Ontario. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities:
  • Answer guest inquiries regarding local attractions, restaurants, and transportation services.
  • Follow all cash handling and credit policies to maintain accurate financial records.
  • Stay up-to-date on all room rates, packages, and special promotions to provide personalized recommendations to guests.
  • Maintain accurate knowledge of in-house groups and events to ensure seamless communication with guests.
Requirements:
  • A minimum of a high school diploma or equivalent required.
  • Prior experience in a hotel or hospitality setting is preferred but not necessary.
  • Excellent communication and interpersonal skills are essential for success in this role.
Compensation:

The estimated salary for this position is between $35,000 and $45,000 per year, depending on experience. Additionally, a competitive benefits package is offered, including health insurance, paid time off, and opportunities for professional growth and development.


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