Luxury Service Ambassador

1 week ago


Ontario, California, United States Optima Dealer Services Inc Full time
About Us

Optima Dealer Services Inc. is a leading provider of staffing and consulting services to the most luxurious auto dealerships.

Job Description

We are seeking a highly motivated and customer-focused Premium Customer Care Representative to join our team at Optima Dealer Services Inc.

The successful candidate will be responsible for delivering exceptional customer service, ensuring seamless interactions with our valued guests, and maintaining a luxurious front-of-house experience.

Key Responsibilities:
  • Greet every customer with warmth and professionalism as they arrive for service appointments, assist them with the pick-up process, and ensure their needs are met.
  • Work closely with the service advisors and technicians to ensure customers are kept updated on the status of their vehicle and their service needs are handled efficiently.
  • Provide top-tier hospitality by offering refreshments and complimentary services, answering emails, and ensuring guests are comfortable while they wait.
  • Manage appointments and communicate wait times and services being performed on vehicles.
  • Follow up with customers to confirm satisfaction with the service they received.
Requirements:
  • Candidate must have a passion for helping people and thrive in a customer-first environment.
  • Positive and friendly attitude, able to keep calm and professional even when things get busy.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented, able to juggle multiple tasks while keeping track of appointment schedules and customer needs.
  • Team player, able to work well with others to ensure the service team and customers are always in sync.
Benefits:

We offer a competitive salary range of $16.50-$19.00 per hour, plus opportunities for growth and development in the automotive industry.

As a Premium Customer Care Representative, you will play a vital role in delivering the premium service experience our customers expect, all while building a career in Ontario's booming automotive market.



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