IT Support Specialist

7 days ago


Deerfield Beach, Florida, United States edgecomputingassociation Full time
Job Title: IT Support Specialist

Job Summary:
Alera Group is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to employees, setting up new workstations and equipment, and assisting with onboarding new employees. If you have a strong understanding of IT systems and excellent communication skills, we encourage you to apply.

Key Responsibilities:
  • Provide technical support to employees, including troubleshooting and resolving IT issues.
  • Set up new workstations and equipment, including hardware and software installations.
  • Assist with onboarding new employees, including setting up their IT accounts and equipment.
  • Close intermediate helpdesk requests and handle help desk tickets related to new user setups and equipment deployments.
  • Develop and maintain workstation and software setup procedures to simplify new deployments and setups.

Requirements:
  • Associates Degree in an IT-related field and/or current IT certifications from Microsoft and CompTIA.
  • 3+ years of experience in a Desktop Support/Help Desk role.
  • Extensive experience with Microsoft Windows 10 OS.
  • Experience working with ticketing and remote device management solutions.
  • Extensive experience with setup and deployment of desktops, laptops, and end-user peripherals.
  • Strong Office365 experience with account and end-user setup.
  • Solid understanding of DNS, DHCP, and VPN network technologies.
  • Strong sense of customer support and customer service skills.
  • Excellent communication skills.
  • Be well-organized and pay attention to detail.
  • Think logically and have strong problem-solving abilities.
  • Strong ability to write clear, detailed documentation.
  • Be able to travel nationally to firms during implementation if necessary.
  • Be on call and respond to emergencies when needed.

Equal Opportunity Employment:
Alera Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you're a California resident, please read the prior to applying.

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