Client Relations Coordinator

4 weeks ago


Rochester, Michigan, United States VO Spa Two LLC Full time

VO Spa Two LLC is actively seeking a dedicated Guest Experience Specialist to enhance our customer interactions. If you are passionate about the beauty industry and possess a warm demeanor, this role is tailored for you.


The Guest Experience Specialist will play a crucial role in delivering outstanding service to all clients, ensuring a seamless experience from initial contact through to the conclusion of their treatments.

This position entails accurately scheduling appointments, upholding a pristine environment, and providing exceptional communication and administrative assistance. The ideal candidate will exhibit a positive outlook, adept problem-solving abilities, and robust customer service expertise.

Key Behavioral Traits:

  • Ethical
  • Positive mindset
  • Enthusiastic
  • Team-oriented
  • Empathetic
  • Honest
  • Trustworthy
  • Outgoing
  • Problem-solving skills
  • Responsible

Core Competencies:

  • Highly organized
  • Responsive
  • Adaptable and flexible
  • Commitment to continuous improvement
  • Effective communication skills
  • Strong time management abilities
  • Sales-oriented approach

Required Qualifications:

  • Comprehensive knowledge of spa services
  • Excellent interpersonal abilities
  • Strong customer service focus
  • Skills in cleanliness and sanitation
  • Comfortable advising clients on treatment options
  • Minimum of 2 years in customer service roles

Physical and Mental Requirements:

  • Capability to stand for prolonged periods
  • Ability to lift a minimum of 30lbs
  • Exposure to blood and bodily fluids
  • Strong manual dexterity and fine motor skills

Compensation:
$15/Hr+ based on experience.

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