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Associate Patient Care Coordinator

2 months ago

Brooklyn, New York, United States Optum Full time
Job Summary

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Key Responsibilities
  • Greets patients as they arrive and manages standard wait times
  • Completes check-in and check-out tasks, including insurance verification, authorizations, and document copying
  • Collects co-payments, co-insurance, and deductibles, and issues receipts
  • Processes walk-in patients and visitors
  • Answers phones and schedules appointments
  • Manages medical records, including maintenance, filing, and preparation
  • Prioritizes incoming calls
  • Ensures all correspondence is scanned and/or filed, and processes requests for medical records release
  • Establishes and maintains effective working relationships with patients, employees, and providers
  • Schedules procedural appointments
  • Performs all other related duties as assigned
Requirements
  • High School Diploma/GED (or higher)
  • 1+ years of receptionist or customer service experience in a healthcare setting
  • Intermediate level of computer proficiency (including Microsoft Outlook, Teams)
  • Ability to travel 10% of the time if needed to cover other offices
Preferred Qualifications
  • Ability to speak Mandarin or Cantonese
  • Experience as a receptionist in a healthcare setting
  • Experience working with an electronic health records
  • Knowledge and ability to learn and apply job functions, and minimal medical terminology knowledge
Soft Skills
  • Ability to work independently and as a team, and maintain good judgment and accountability
  • Demonstrated ability to work well with health care providers
  • Strong organizational and time management skills
  • Ability to multi-task and prioritize tasks to meet all deadlines
  • Ability to work well under pressure in a fast-paced environment
  • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others