Customer Experience Specialist

3 days ago


Lakewood, California, United States The Children's Place Full time
Job Description
We are seeking a skilled Customer Experience Specialist to join our team. The ideal candidate will have previous retail experience and excellent customer engagement skills. As a Customer Experience Specialist, you will be responsible for maintaining company standards of all merchandise presentation, replenishment, and sizing. You will also be expected to exercise sound judgment in effectively addressing customer concerns and demonstrate the appropriate level of selling skills to positively impact conversion. Additionally, you will provide fast, friendly, and accurate service at the cashwrap while educating customers on the benefit of the PLACE Card.

Key Responsibilities
  • Be aware of customer activity and respond with a sense of urgency, prioritizing assisting customers over other tasks.
  • Maintain appropriate stock levels and ensure that all sizes and styles are represented.
  • Follow company standards of merchandise presentation, signage, and display.


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