Customer Experience Specialist

6 days ago


Lakewood, California, United States Kay Jewelers Full time
About Us: Kay Jewelers is a leading retailer of fine jewelry and watches. We're committed to delivering an exceptional customer experience, and we're looking for talented individuals to join our team as Sales Associates. As a member of our sales team, you'll work closely with customers to understand their needs and preferences, presenting them with personalized recommendations and expert advice.

Your Role: As a Sales Associate, you will be responsible for building strong relationships with customers, driving sales growth, and promoting a Customer First culture. You will engage with customers, present merchandise, and share detailed information about features and benefits. You will also work closely with colleagues to achieve sales goals and maintain a positive, customer-focused approach.

Key Responsibilities:
  • • Engage customers in conversation to understand their needs and desires
    • Present merchandise and share detailed information regarding features and benefits of products
    • Provide information regarding extended service plans and financing options
    • Meet individual and team sales goals


We Offer: • Base pay, $18.00 - $25.00 per hour, depending on experience and qualifications
• Medical, dental, vision, and prescription insurance (full-time team members)
• 401(k) plan
• Paid Time Off (full-time and part-time team members)
• Paid holidays (full-time team members)
• Tuition reimbursement, including DCA courses based on position
• Training programs, including Associate Training System and Management Training System
• Merchandise discounts
• Incentive trips and contests

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