Regional Operations Supervisor
1 week ago
Lumen is a leading provider of communication and technology solutions. We connect people, data, and applications, enabling businesses to grow and thrive. Our team is committed to delivering exceptional service and support, fostering a culture of teamwork, trust, and transparency.
The RoleWe are seeking a highly skilled Regional Operations Supervisor to manage our team of technicians in specific service areas. The successful candidate will be responsible for providing quality residential and business communications services on a profitable basis, while adhering to company policies, procedures, and directives.
Main Responsibilities- Manage the daily operation of outside and inside plant network services and technicians.
- Develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Lumen products and services.
- Provide exceptional customer service, exceeding customer expectations.
- Collaborate with the union to achieve a win-win working relationship.
- Motivate team for continuous improvement and achievement of maximum performance.
- Previous experience managing teams within a telecom technical environment.
- Strong skills and experience in employee development, including training, coaching, and mentoring in a union environment.
- Computer skills, including Excel, email, Word, and legacy systems.
- Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Lumen.
- Working knowledge of the splicing and construction process for the telecommunication industry.
- Working knowledge of Contractor relations.
Lumen offers a comprehensive benefits package, including health, life, and voluntary lifestyle benefits. We also offer a competitive salary range, with a starting salary of $84,740 and a maximum salary of $112,980, depending on location and experience.
We are an equal employment opportunity employer, committed to providing equal opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.
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