Front Desk Supervisor
2 days ago
We are currently looking for a Full Time Front Desk Supervisor to join our Treasure Valley Hotel team located at the The Inn at Treasure Valley working .
Summary:
Responsibilities:
* Checks guests and group tours in and out of hotel
* Partners with all departments, Housekeeping, Maintenance, etc. to ensure they are aware of incoming and outgoing guests to ensure hotel amenities and services are available
* Audits and reconciles credit card receipts, cash received, and balances cash drawer across all shifts for accuracy and accountability
* Assists with orientation, special activities and training on specific procedures, tasks or equipment
* Mentors, coaches, develops and assists in training in assigned area
* Prepares reports as needed or requested
* May be required to act as Manager on Duty in the absence of the manager to ensure all operational standards are maintained
* Performs all other duties as assigned
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
Competencies:
Essential:
* Able to follow instructions, both written and oral
* Able to adhere to all scheduling and attendance requirements
* Honesty, truthfulness, reliability, accountability
* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
Skills:
Essential:
* Basic Computer skills
* Intermediate skill using Microsoft Office products
Experience:
Nonessential:
* 3 years directly related experience
Education:
Essential:
* High School, GED or Equivalent
Credentials:
Essential:
* Pass general background check
* CN Core Leadership Level 1
Working Conditions:
Essential:
* Hotel environment
* Standing up to 100% of shift
* Sometimes lift and or carry up to 25 lbs
* Pass pre-employment drug test
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