Executive Director
1 week ago
We are seeking a highly skilled and experienced Executive Director to join our team at Lisinski Law Firm. As a key member of our leadership team, you will be responsible for overseeing all operations of the office, including back-office and front-office operations, with a focus on client satisfaction, employee satisfaction, revenue, and operations-focused targets.
About the Role- Oversee all aspects of office operations, including administrative staff, client-facing teams, and business development.
- Support the Intake and Client Success teams to reach their full potential and ensure a seamless experience for each client in their office.
- Develop and implement business plans that cover revenue and expense controls for the local office.
- Drive employee satisfaction, client satisfaction, and revenue growth through effective leadership and strategic planning.
- Lead numerous functions, including client-facing and administrative teams, to achieve business objectives.
- Partner with the Intake Manager to review market analysis and determine customer needs, volume potential, price schedules, discount rates, and promotional sales programs.
- Oversee a team of 8-15 team members in business development, administration, client services, and reception.
- Develop and maintain strong relationships with local businesses and organizations to identify opportunities for growth and partnerships.
- Support client-facing staff with existing client interactions and resolve existing client concerns by partnering with the appropriate departments.
- Nurture local relationships with businesses within a 10-mile radius of the office by identifying advertising, sponsorship, and event opportunities.
- Excellent verbal and written communication skills, particularly in a leadership position.
- World-class client service skills.
- Positive attitude.
- Excellent time management skills with proven ability to meet deadlines and time manage themselves and others.
- Impeccable organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Enjoy working in a fast-paced, results-driven environment.
- Proficient with Microsoft Office Suite, DropBox, and Case Management or related software.
- Bilingual (Spanish-English).
- Technical and operational background preferred.
- Flexibility and adaptability to thrive in a high-growth, fast-changing environment.
- Bachelor's degree in business, management, or political science.
- 5 or more years of experience may substitute for a degree.
- At least 3-5 years of experience as a GM handling back-office and customer service areas in either a retail or service-oriented field.
- 5-7 years of experience leading and managing people.
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