Project Manager, Commercial Sales Specialist

1 week ago

Kirkland, Washington, United States Ziply Fiber Full time
Job Summary
As a Project Manager, Commercial Sales at Ziply Fiber, you will play a key role in delivering high-end products and services to our customers. This position involves managing all aspects of a service delivery and serving as the primary customer contact from post-sale to installation. You will be responsible for ensuring timely communication and coordination with all departments to provide an exceptional customer experience.

Key Responsibilities:
  • Manage sales orders from start to finish, analyzing order requirements and coordinating with various teams to ensure timely delivery.
  • Respond to work order requests from customers, sales account teams, agents, and vendors, arranging installations, moves, disconnections, or changes to products and services.
  • Maintain, assess, and manage risk, impacts, and potential alternatives, escalating as needed to management to obtain necessary information or provide updates on progress to other team members.
  • Interface and act as a liaison with multiple parties, including customers, vendors, carriers, sales, provisioning, billing, customer care, or adjoining disciplines, to ensure smooth communication and support project objectives.
  • Perform order Root Cause Analysis at both an order and process level, troubleshoot customer problems, and help resolve customer concerns.
  • Anticipate potential service delivery impediments and proactively escalate to resolution.
  • Facilitate internal meetings with key service delivery principals and conduct order overview meetings with executive leadership of Ziply's largest customers, including the creation and presentation of customer-requested information.

Requirements:
  • Bachelor's degree in a related field or equivalent combination of education and experience.
  • 4+ years of customer support experience required.
  • 2+ years of project coordination or project management experience.
  • Project Management Certification preferred.
  • MEF Ethernet Certification preferred.
  • Telecommunications (ISP, MSO, Telcos) experience required.
  • 2+ years of experience with a CRM tool or Salesforce experience preferred.
  • Intermediate proficiency in Microsoft Office Suite.

What We Offer:
  • A comprehensive benefits package, including medical, dental, vision, 401k, flexible spending account, paid sick leave, and paid time off.
  • A quarterly performance bonus and training, career growth, and education reimbursement programs.

About Us:
Ziply Fiber is a company that delivers the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. We strive to build relationships and provide customers and communities with refreshingly great experiences, emphasizing our values of Genuinely Caring, Empowering You, Innovation and Improvement, and Earning Your Trust.

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