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Administrative Support Specialist

2 months ago

New York, New York, United States The Salvation Army Eastern Territory Full time
Job Summary

We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at The Salvation Army Eastern Territory. The successful candidate will provide exceptional administrative support to our Corps Officers and ensure the smooth operation of our front office.

Key Responsibilities
  • Telephone Management: Answer and direct phone calls in a professional and courteous manner, ensuring that all callers are treated with respect and dignity.
  • Guest and Visitor Management: Greet and receive guests, volunteers, and visitors in a warm and welcoming manner, ensuring that they feel valued and respected.
  • Appointment Scheduling: Schedule appointments with the Case Worker for all social service callers and guests, ensuring that all appointments are scheduled in a timely and efficient manner.
  • Communication and Correspondence: Check and respond to voicemails daily, returning and forwarding calls as needed, and ensuring that all correspondence is handled in a professional and timely manner.
  • Office Administration: Maintain the front office in a clean and organized manner, ensuring that all supplies are stocked and that the office is well-equipped to meet the needs of our staff and visitors.
  • Donations and Fundraising: Receive and process donations, ensuring that all donations are properly recorded and acknowledged.
  • Support to Corps Officers: Provide administrative support to our Corps Officers, including preparing reports, making travel arrangements, and performing other tasks as assigned.
  • Confidentiality and Discretion: Maintain the confidentiality and discretion required for this position, ensuring that all sensitive information is handled in a professional and secure manner.
  • Compliance and Adherence: Ensure that all duties are performed in compliance with Salvation Army policies and regulations, and that all tasks are completed in a manner that reflects the values and mission of The Salvation Army.
Requirements
  • Education: High school diploma or general education degree (GED) required.
  • Experience: 2-3 years of relevant experience in an office environment.
  • Skills: Proficient in Microsoft Office, strong phone skills, English and Spanish speaking skills, comfortable multi-tasking and prioritizing tasks without guidance, excellent interpersonal skills, punctual with strong attendance history, and understanding of the mission of The Salvation Army.