Customer Service Representative

6 days ago


Baltimore, Maryland, United States Chase Brexton Health Care Full time
Job Summary:

As a Customer Service Representative at Chase Brexton Health Care, you will play a vital role in ensuring the smooth operation of our medical scheduling process. Your primary responsibility will be to schedule appointments for patients seeking medical, dental, and OB/GYN services at all Chase Brexton sites.

Main Responsibilities:
  • Communication: Receive and respond to incoming patient inquiries, providing accurate information on available services, physicians, and locations.
  • Scheduling: Coordinate appointments for patients requiring multiple types of healthcare services, ensuring seamless transitions and efficient use of resources.
  • Patient Registration: Verify and obtain accurate patient information, maintaining confidentiality and adhering to HIPAA guidelines.
  • Compliance and Policy: Ensure compliance with established policies and procedures, maintaining accurate records and updating patient demographic and insurance information in our scheduling system.
  • Customer Service: Provide exceptional customer service, displaying empathy and sensitivity to each patient's individual needs, and promoting a positive experience throughout their interaction with our team.
Requirements:
  • Education: High school degree or GED required, college degree preferred.
  • Experience: A minimum of 2 years of medical call center experience is required, or a combination of 2 years non-medical call center and medical office experience.
  • Skills: Excellent verbal and written communication skills, professional telephone manner, interviewing and interpersonal skills, ability to work with diverse people, and deal effectively with angry or upset customers.
  • Language: Bilingual - English and Spanish preferred.


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