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Client Support Specialist

2 months ago

Ocala, Florida, United States The AMES Companies, Inc. Full time
WORK ENVIRONMENT

This is a hybrid position, with remote work on designated days and in-office responsibilities during the week.

ABOUT YOU

As a Customer Service Representative, you will focus on key areas that align with your skills and interests.
  • Consumer Support Role - Primarily handle communications through calls, emails, and live chat to assist customers.
Your responsibilities will include managing customer accounts by offering support before and after sales. You will ensure that customers receive accurate information regarding products, pricing, availability, and lead times. Additionally, you will address inquiries related to order status, delivery schedules, claims, and returns, collaborating with various departments to meet customer needs effectively.

WORK LOCATION

In a substantial manufacturing and distribution facility.

KEY RESPONSIBILITIES
  • Oversee daily open orders to guarantee timely dispatch.
  • Utilize data to make informed decisions regarding order processing based on inventory levels.
  • Keep customer information current and accurate in the system.
  • Assist with customer inquiries efficiently.
  • Collaborate with Sales and Data Analysis teams on account and pricing updates.
  • Manage order processing to ensure precision in scheduling and shipping timelines.
  • Prioritize urgent orders and shipments, focusing on key accounts and tasks.
  • Coordinate with other departments on production control and inventory management.
  • Input orders into the system while ensuring data accuracy.
  • Process return authorizations in accordance with company policies.
  • Maintain documentation, archiving, and auditing of orders and communications.
QUALIFICATIONS
  • High School Diploma or GED is required.
  • 1-2 years of experience in customer-facing roles or customer service.
  • Proficient in technology, internet navigation, and computer usage.
  • Experience with Customer Database or Order Management systems is preferred.
  • Familiarity with Microsoft Office 365, including SharePoint, Excel, Word, and Outlook.
  • Excellent verbal and written communication skills.
  • Able to build rapport over the phone with a customer-centric approach.
  • Thrives in a dynamic team environment.
  • Maintains composure in high-pressure situations.
  • Detail-oriented with a focus on accuracy.
  • Strong problem-solving and investigative abilities.
  • Experience with data entry on personal computers.
  • Knowledge of order status communication is a plus.
  • Familiarity with order entry functions is advantageous.
  • Understanding of manufacturing or retail processes is beneficial.
ENVIRONMENTAL/PHYSICAL REQUIREMENTS

Reasonable accommodations may be made for individuals with disabilities to perform essential functions. This role is primarily office-based, requiring prolonged periods of sitting. The representative may occasionally need to lift and carry items weighing up to 20 pounds and may be exposed to a manufacturing environment, necessitating the use of personal protective equipment.

BENEFITS OF WORKING WITH US

We value our employees as our most significant asset, offering comprehensive benefits for full-time positions, including:
  • Medical
  • Dental
  • Vision
  • 401(k)
  • Life Insurance
  • Disability (STD/LTD)
  • Caregiving Support
  • Critical Illness Coverage
  • Accident and Hospital Coverage
  • Employee Assistance Program
  • Telehealth Services
  • Wellness Programs
  • Paid Holidays
  • Vacation Days
  • Employee Stock Option Plan
  • Tuition Reimbursement
  • Identity Theft Protection
  • Pet Insurance
  • Health Case Management

We are committed to environmental responsibility and support various local and national charities, providing significant opportunities for growth.

ABOUT THE AMES COMPANIES

The AMES Companies has a long-standing history in American manufacturing, dating back to 1774 with the creation of the first shovels in the country. Our brand is recognized as one of the oldest consumer brands in America, with tools that have contributed to building the nation. Our product lines encompass Home Organization, Lawn and Garden Tools, Outdoor Living, and Cleaning Tools, featuring leading global brands.

Our prominent brands include ClosetMaid, AMES, True Temper, Razor-Back, Jackson, Southern Patio, and Harper. We operate as a business unit of Griffon Corporation (NYSE: GFF).

WORK AUTHORIZATION

The AMES Companies will only employ individuals who are legally authorized to work in the United States.

EQUAL OPPORTUNITY EMPLOYER

The AMES Companies, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are dedicated to fostering a workplace free from discrimination and harassment.