Client Experience Specialist

2 weeks ago

Ocala, Florida, United States Ideal Image Full time
About Ideal Image

Ideal Image is a leading medical aesthetics brand in North America, dedicated to making personal aesthetics and wellness services more accessible and effective. Our mission is to empower women through every step of their self-care journey.

Job Description

We are seeking a highly skilled Client Coordinator to join our team. As a Client Coordinator, you will play a vital role in supporting the sales and operational performance of our clinic through exceptional customer engagement and loyalty activities.

Key Responsibilities
  • Client Experience:
    • Provide a warm welcome to all incoming clients and visitors
    • Manage multiple client priorities, including troubleshooting calls, schedules, and clinic operational activities
    • Offer world-class customer service to establish and maintain relationships with clients
    • Assist clients with scheduling needs and schedule optimization
    • Check clients in and out, including payment management
    • Provide clinic tours as needed to new clients
    • Recommend, promote, educate, and sell medical aesthetic services and products
  • Clinic Operations:
    • Verify client information, medical history, and confirm purpose of visit in accordance with protocols
    • Chaperone services as needed
    • Ensure clinic email is reviewed and handled accordingly
    • Maintain cleanliness of clinic, including treatment rooms, stocking, and inventory management
    • Assist in inventory intake and recordkeeping, ordering supplies
    • Adhere to professional standards, policies, and procedures; and federal, state, and local requirements
    • Maintain professional and collaborative relationships with clients, leadership, and sales teams
Qualifications
  • High School Diploma or equivalent
  • 1+ years of sales and/or customer service experience in a retail, restaurant, or related in-person environment
  • Working knowledge of business tools (MS Office Suite, phone systems, Point of Sale systems, CRM)
  • Proven track record of creating excellent customer experiences
  • Ability to multitask and prioritize client experience, with clinic operational duties
  • Ability to operate with a high degree of integrity and confidentiality with sensitive, customer health-related information
  • Ability to gain a working knowledge on products and services to assist with client questions
  • Rapid learner with the ability to grasp concepts and protocol
  • Maintaining a professional appearance and demeanor at all times
  • Ability to work in a dynamic, fast-paced environment, and keep up with a high volume of activity and continuous growth/change
  • Clear and engaging communication skills, including effective written and oral
Why Ideal Image?
  • Competitive compensation and bonus opportunities
  • Discounted cosmetic services for employees, family, and friends
  • Cosmetic products discount
  • Amazing company culture
  • Rapid growth opportunity
  • And more

Ideal Image is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

At this time, if you will be working in California, Illinois, New Mexico, Oregon, Rhode Island, New York, or Washington, vaccination against COVID-19 is required for all new hires unless you qualify for a state-allowed exemption approved by the Company.

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