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Technical Support Specialist

2 months ago

Ocala, Florida, United States TransForce Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers.

Key Responsibilities:
  • Provide technical support and troubleshooting assistance to customers via phone, email, and in-person
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and maintain technical knowledge and expertise in our products and services
  • Communicate effectively with customers to understand their needs and provide solutions
  • Document and track customer interactions and issues
Requirements:
  • Bachelor's degree in a related field or equivalent experience
  • Minimum 3 years of experience in customer service, technical support, or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong technical knowledge and expertise in our products and services
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.