Technical Support Specialist
5 days ago
TEKsystems is seeking a Technical Support Specialist to join our team in Charlotte, North Carolina. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to internal employees.
Key Responsibilities:
- Provide first-line technical support to employees via phone, email, and in-person
- Analyze complex problems to determine underlying causes and implement solutions
- Collaborate with internal stakeholders to resolve issues and improve service processes
- Develop and maintain technical documentation to ensure accurate information sharing
Requirements:
- 1-2 years of experience in an IT Service Desk or call center environment
- Demonstrated ability to troubleshoot and resolve IT-related issues
- Excellent communication and interpersonal skills
- Familiarity with Windows, Google, and mobile devices (Android, iOS)
What We Offer:
- A competitive salary range of $45,000 - $65,000 per year
- A comprehensive benefits package, including medical, dental, and vision insurance
- Opportunities for professional growth and development within our organization
- A dynamic and supportive work environment
Location: Charlotte, North Carolina
Work Schedule: Monday - Friday, 8am - 5pm
Why Join TEKsystems?
We are a leading provider of technology staffing and services solutions. Our company culture values teamwork, innovation, and customer satisfaction. If you are a motivated and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply.
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