Technical Support Specialist

5 days ago


Charlotte, North Carolina, United States TEKsystems Full time
About the Role

TEKsystems is seeking a Technical Support Specialist to join our team in Charlotte, North Carolina. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to internal employees.

Key Responsibilities:

  • Provide first-line technical support to employees via phone, email, and in-person
  • Analyze complex problems to determine underlying causes and implement solutions
  • Collaborate with internal stakeholders to resolve issues and improve service processes
  • Develop and maintain technical documentation to ensure accurate information sharing

Requirements:

  • 1-2 years of experience in an IT Service Desk or call center environment
  • Demonstrated ability to troubleshoot and resolve IT-related issues
  • Excellent communication and interpersonal skills
  • Familiarity with Windows, Google, and mobile devices (Android, iOS)

What We Offer:

  • A competitive salary range of $45,000 - $65,000 per year
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Opportunities for professional growth and development within our organization
  • A dynamic and supportive work environment

Location: Charlotte, North Carolina

Work Schedule: Monday - Friday, 8am - 5pm

Why Join TEKsystems?

We are a leading provider of technology staffing and services solutions. Our company culture values teamwork, innovation, and customer satisfaction. If you are a motivated and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply.



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