Services Engagement Director

2 weeks ago


Jacksonville, Florida, United States Genesys Cloud Services, Inc. Full time
Job Title: Services Engagement Director

Genesys Cloud Services, Inc. is seeking a highly skilled Services Engagement Director to lead our Professional Services organization in identifying strategic business opportunities and generating revenue. As a key member of our team, you will be responsible for providing leadership in sales, customer success, and delivery of our cloud-based solutions.

Key Responsibilities:
  • Participate in pre-sales activities to understand client needs and requirements.
  • Assist sales teams in project scoping and preparing statements of work.
  • Pursue Professional Services sales leads and develop strong business relationships.
  • Align with delivery managers on forecast and pipeline, providing dashboards and insights.
  • Create and deliver Professional Services Statements of Work that align with customer deployment objectives.
  • Network and develop strategic plans for professional services growth.
  • Maintain extensive knowledge of current products and market conditions to negotiate and close business deals.
Requirements:
  • Bachelor's degree in Business or related field.
  • 8+ years of experience in a business setting, with at least 3 years in customer-facing sales, business solutions, digital solutions, or telecommunications.
  • Ability to work effectively individually and with a team.
  • Strong leadership, interpersonal, and presentation skills, with excellent written and verbal communication skills.
  • Proven success in sales, lead generation, acquisitions, and relationship management.
What We Offer:
  • Market-competitive salary with a base compensation range of $108,000 - $212,250.
  • Medical, dental, and vision insurance.
  • Telehealth coverage.
  • Flexible work schedules and work-from-home opportunities.
  • Development and career growth opportunities.
  • Open time off, 10 paid holidays, and a 401(k) matching program.

Genesys Cloud Services, Inc. is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.


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